Privacy Policy of Rejuv Skin & Laser Clinic

Rejuv Skin & Laser Clinics Privacy Commitment:
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This Privacy Policy explains how we collect, use, and disclose your personal information, and how you may access and seek its correction. It also explain show you may make a complaint about a breach of privacy legislation.

Any updates to this Privacy Policy will be reflected in this document.

This Privacy Policy applies to the services offered by Rejuv Skin & Laser Clinic.
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Collection, Use and Disclose of Information
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The information collected is necessary and relevant to provide you with skin /laser / body cosmetic care treatment and manage our skincare practice.

We collect personal information directly from clients or potential clients when they complete and submit a client consent form to become a client of Rejuv Skin& Laser Clinic.

What are your rights?

‍Under the Privacy Act 2020, you have certain rights to access, and request the correction of, personal information that we hold about you. You can find out more information about your rights on the Privacy Commissioner’s website(https://www.privacy.org.nz/). You can exercise your rights by sending an email to info@rejuv.co.nz. Your request will be processed in accordance with the Privacy Act 2020.If you make an access request, we will ask you to verify your identity. There may be instances where we refuse to grant you access to the personal information we hold (based on a ground contained within the Privacy Act 2020). If that happens, in most circumstances we will give you written reasons for any refusal. If you believe that personal information, we hold about you is incorrect, incomplete or inaccurate, then you may ask us to amend it. We will consider if the information requires amendment and will not charge for making any amendments. We may not agree that the information requires amendment. If we do not agree to amend the information, you may ask that we attach a statement of correction to our records, and if reasonable, we shall do so. 

Personal information

For the purposes of this Privacy Policy, personal information refers to your,amongst other things

- Name and Date of Birth
- Personal and Emergency Contact Details
- Payment History
- Treatment Details
- Before and After Photographs
- Medical Information (e.g. details of any allergies you may have).

This information may be stored on our computer medical records system and/or in handwritten medical records.

Wherever practical, we will collect information from you personally. The collection of information may be done over the phone or in writing, in person in our clinics or online. This information may be collected We may be required by law to retain medical records for certain periods of time depending on your age at the time when the service is provided.

We will not collect any personal information about you without your consent unless we are required or authorised by law to do so.

We collect your personal information primarily to enable us to provide you with our services and products. We may also use the information to contact you, for marketing purposes, or for any other purpose permitted under the Privacy Act.

Log data

Upon visiting our website, our servers may automatically log the standard data provided by your web browser. It may include your computer’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details.

Device data

We may also collect data about the device you’re using to access our website. This data may include the device type, operating system, unique device identifiers, device settings, and geo-location data. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.
 
Legal bases for processing

We will process your personal information lawfully, fairly and in a transparent manner. We collect and process information about you only where we have legal basis for doing so.

Access to, and amendment of your personal information

You have the right to access personal information that we hold about you. To access your personal information, please contact us in writing via email at info@rejuv.co.nz
You also have the right to ensure that the personal information we hold about you is correct, up-to-date and complete. If you would like to correct the personal information that we hold about you, please contact us in writing via email at info@rejuv.co.nz.

Storage and Security of Personal Information

We take all reasonable steps to securely store your personal information, and to keep this information accurate and up to date. Your personal information is stored on secure servers (if in digital format), including on servers located in the United States, Australia or in locked areas (if in hard copy format). These servers and areas are all in controlled facilities.

Our employees and contractors are required to respect the confidentiality of your personal information. We only permit authorised personnel to access your personal information, and your personal information will only be disclosed to third parties where they have the appropriate authority. We also destroy or de-identify your personal information when we no longer need it, when you withdraw your consent, or where we are no longer required by law to keep it, wherever possible.    

Online Advertising & Third-Party Data
Advertising and Analytics Services Provided by Others

‍We may allow others to provide analytics services and serve advertisements on our behalf across the internet and in mobile applications.They may use cookies, web beacons, and other technologies to collect information about your use of our services and other websites and applications,including your IP address, device ID, web browser, mobile network information, pages viewed, time spent on pages or in apps, links clicked, and conversion information. This information may be used by to, among other things, analyse and track data, determine the popularity of content, deliver advertising and content targeted to your interests on our services and other websites, and better understand your online activity. We may also work with third parties to serve ads to you as part of a customised campaign on third-party platforms (such as Facebook or Google). As part of these ad campaigns, we or third-party platforms may convert information about you, such as your email address, into a unique value that can be matched with a user account on these platforms to allow us to learn about your interests and to serve you advertising that is customised to your interests. Note that the third-party platforms may offer you choices about whether you see these types of customized ads.

Tracking Technologies – Cookies & Web Beacons

We use tracking technologies such as cookies or web beacons to make it easier for you to use our website and services. Cookies are pieces of information that a website transfers to a computer’s hard disk for record keeping purposes. Web Beacon is a technical method that sends information related to the access to websites, when you browse websites, open or preview an HTML-formatted email. Most web browsers are set to accept tracking technologies such as cookies or web beacons. These tracking technologies do not themselves personally identify you, although they do identify your browser. These tracking technologies allow us to monitor our website, and to record how many people are using the different parts of the website. It is possible to set your browser to refuse tracking technologies such as cookies or web beacons, however, this may limit the services we can provide to you via our website.

Questions and Complaints

For further information regarding this Privacy Policy or to make a complaint about the steps taken by us to protect your personal information or privacy, please contact us by e-mail or by mail using the details provided below:

Rejuv Skin & Laser Clinic, 14 Willow Street, Tauranga 3112.
info@rejuv.co.nz

We will investigate any complaints received in writing and do our best to resolve them as soon as possible. If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority.

Changes and Updates to Privacy Policy

We reserve the right to review, amend, update and change this Privacy Policy from time to time to reflect our practices and obligations. Any changes will take effect from when the updated Privacy Policyis uploaded to our website. 

How do we use your information?

‍We collect, use and disclose your personal information only for specific and limited purposes. For example:

- To deal with your enquiries and requests, and assess and handle any complaints.      
- To provide you with the goods, services and/or information you have requested.
- To process and answer your inquiries or to contact you to answer your questions and/or requests.
- To develop and improve Rejuv Skin & Laser Clinic products, services, communication methods and the functionality of our websites.
- For the purposes of competitions or promotions that you have entered.
- To communicate information to you and to manage your registration and/or subscription to our newsletter or other communications.
- To manage our everyday business needs, including regarding your participation in our contests, sweepstakes or promotional activities or request.
- To authenticate the identity of individuals contacting us by telephone, electronic means or otherwise.
- For internal training and quality assurance purposes.
- To understand and assess the interests, wants, and changing needs of consumers, to improve our website, our current products and services, and/or developing new products and services. 

We request that you keep your information as current as possible so that we may continue to improve our service to you.

Further information and advice about your rights can be obtained from the New Zealand Privacy Act 2020.